Last updated: October 31, 2025
Ladill Privacy Policy
At Ladill, your trust is foundational to our mission of building a safe, inspiring, and faith-centered community. This Privacy Policy explains — in clear, transparent language — how we collect, use, store, share, and protect your personal information when you use the Ladill Platform (including our website, mobile apps, browser extensions, and related services).
We are committed to protecting your privacy and complying with applicable data protection laws, including GDPR (EU), CCPA (California), LGPD (Brazil), and other global standards.
1. Overview
This Privacy Policy applies to all users of the Ladill Platform, whether you’re browsing as a guest, creating an account, posting testimonies, joining prayer circles, or engaging in live sessions.
By using Ladill, you consent to the data practices described in this policy. If you do not agree, please do not use our services.
We never sell your personal data. We only collect what’s necessary to deliver a meaningful, secure, and personalized experience.
2. Information We Collect
We collect information in three main ways:
| Type | Examples | How It's Collected |
|---|---|---|
| A. Information You Provide | • Full name, email, username, password • Profile details (bio, location, church affiliation, profile photo) • Content you post (text, images, videos, audio, live streams, polls) • Messages, comments, reactions, prayer requests • Support tickets, feedback, or reports | Directly from you when you register, update your profile, post, message, or contact us |
| B. Information Automatically Collected | • Device info (model, OS, unique ID) • IP address, approximate location • Browser type, language, time zone • Usage data (pages viewed, time spent, clicks, scrolls) • Cookies, pixels, local storage, and similar tech | Via your device and browser when you interact with the Platform |
| C. Information from Third Parties | • Social login data (if you sign in with Google, Apple, or Facebook) • Analytics from trusted partners (e.g., crash reports, performance metrics) | Only with your consent or as needed to provide the service |
3. How We Use Your Information
We use your data only for legitimate, transparent purposes:
| Purpose | Examples |
|---|---|
| Deliver Core Services | Create and maintain your account Display your profile, posts, and activity Enable messaging, notifications, and live features |
| Personalize Your Experience | Recommend testimonies, prayer groups, or events based on your interests Show relevant content in your feed |
| Improve the Platform | Analyze usage patterns to fix bugs and enhance performance Test new features with anonymized data |
| Communicate with You | Send account alerts, prayer reminders, or community updates Respond to support requests |
| Ensure Safety & Security | Detect spam, fraud, harassment, or policy violations Prevent unauthorized access or abuse |
| Comply with Legal Obligations | Respond to lawful requests (e.g., subpoenas, court orders) Retain records for tax or audit purposes |
We do NOT use your data for targeted advertising from third parties. We do NOT sell, rent, or trade your personal information.
4. Cookies & Tracking Technologies
We use cookies, local storage, pixels, and similar tools to:
- Keep you logged in
- Remember your preferences (e.g., dark mode, language)
- Measure performance and engagement
- Prevent fraud and bots
Your Cookie Choices
| Option | How to Manage |
|---|---|
| Accept All | Default on first visit |
| Reject Non-Essential | Use the cookie banner to opt out |
| Browser Settings | Disable cookies in Chrome, Safari, Firefox, etc. (Note: Some features may not work) |
| Do Not Track (DNT) | We honor DNT signals where technically feasible |
Learn more in our Cookie Policy.
5. How We Share Your Information
We share data only when necessary and under strict safeguards:
| With Whom | Why | Safeguards |
|---|---|---|
| Trusted Service Providers | Cloud hosting (AWS, Google Cloud) Analytics (Amplitude, Mixpanel) Push notifications (OneSignal) Email delivery (SendGrid) | Contracts requiring GDPR/CCPA compliance Data processing agreements Minimal data access |
| Legal Authorities | Court orders, subpoenas, or law enforcement requests | Only when legally required Reviewed by legal team |
| In a Business Transfer | Merger, acquisition, or sale of assets | Your data remains protected under this policy |
| With Your Consent | Sharing a testimony publicly, exporting to another app | You control visibility and permissions |
We never share sensitive religious data (e.g., prayer requests, faith journey details) without explicit consent.
6. Data Security
We take industry-standard measures to protect your information:
- Encryption in transit (TLS/SSL)
- Encryption at rest (AES-256)
- Secure data centers with 24/7 monitoring
- Access controls (least privilege, 2FA for staff)
- Regular security audits and penetration testing
- Incident response plan
However, no system is 100% secure. By using Ladill, you acknowledge that you transmit and store data at your own risk.
If we detect a breach, we will notify you and relevant authorities as required by law.
7. Data Retention
We keep your data only as long as needed:
| Data Type | Retention Period |
|---|---|
| Account Data | Until you delete your account + 30 days (for recovery) |
| Posts & Messages | Until deleted by you or required by law |
| Analytics (Anonymized) | Up to 26 months |
| Legal Records | As required (e.g., 7 years for financial data) |
When you delete your account:
- Your profile, posts, and messages are permanently deleted within 30 days.
- Backups are erased within 90 days.
- Some anonymized data may remain for safety/analytics.
8. Your Privacy Rights
You have full control over your data. Depending on your location, you may:
| Right | How to Exercise |
|---|---|
| Access | Download your data (profile, posts, messages) |
| Correction | Edit your profile or contact support |
| Deletion | Delete account via Settings |
| Restriction | Limit processing (e.g., pause recommendations) |
| Portability | Receive your data in JSON/CSV format |
| Objection | Opt out of non-essential processing |
| Withdraw Consent | Revoke permissions at any time |
To make a request: Email privacy@ladill.com with your full name, account email, and request details. We’ll respond within 30 days (or 45 with notice).
9. Children’s Privacy
Ladill is not intended for children under 13.
- We do not knowingly collect personal data from children under 13.
- If we learn a user is under 13, we will delete their account and data immediately.
- Parents: If your child has used Ladill, contact privacy@ladill.com to request deletion.
We comply with COPPA (U.S.) and similar laws worldwide.
10. International Data Transfers
Ladill operates globally. Your data may be processed in the United States or other countries.
We use Standard Contractual Clauses (SCCs) and other approved mechanisms to ensure your data is protected to the same standard, no matter where it’s stored.
11. Updates to This Policy
We may update this Privacy Policy to reflect:
- New features
- Legal changes
- Community feedback
How You’ll Be Notified:
- Updated policy posted at ladill.com/privacy
- “Last Updated” date changed
- In-app banner or email for material changes
Continued use = acceptance. If you disagree with changes, you must stop using Ladill and delete your account.
12. Contact Us
For any privacy questions, data requests, or concerns:
Privacy Team privacy@ladill.com
Data Protection Officer (DPO) dpo@ladill.com
Mailing Address Ladill Technologies Attn: Privacy Department 205 Nii Ayi Lamptey I Crescent Close, Fise, Accra
EU Representative (GDPR) eu-rep@ladill.com
13. Additional Notices
CCPA Notice (California Residents)
- You have the right to know, delete, and opt out of “sale” of personal information.
- We do not sell your data as defined by CCPA.
- Submit requests via privacy@ladill.com.
GDPR Notice (EU/UK Residents)
- Legal Bases: We process data based on consent, contract, or legitimate interest.
- You may lodge a complaint with your local Data Protection Authority.
